Shipping Policy
Last Updated: October 6, 2026
PEARPHARM processes orders after payment authorization, required account or purchaser verification, inventory confirmation, and completion of any required research-use acknowledgment. Orders are generally processed during normal business days. Processing times may vary during holidays, high-volume periods, inventory updates, weather disruptions, carrier delays, or additional account/payment verification.
PEARPHARM currently ships to eligible addresses within the United States, subject to carrier availability, applicable restrictions, and PEARPHARM approval. PEARPHARM reserves the right to decline shipment to locations where fulfillment may present legal, compliance, carrier, fraud, or operational concerns.
Available shipping methods and applicable charges will be displayed during checkout. Shipping rates may be based on destination, package weight, package size, selected service level, and applicable promotions. PEARPHARM may update shipping rates or available methods at any time.
If PEARPHARM offers a free-shipping promotion or threshold, eligibility will be displayed on the website or during checkout. Free-shipping offers may apply only to qualifying orders, exclude certain destinations, exclude special shipping methods, or change without prior notice.
When tracking is available, customers will receive shipment information electronically after the order has been dispatched. Tracking information may be provided by email, account dashboard, or the applicable carrier. Customers are responsible for monitoring tracking after shipment.
Delivery dates and transit times provided by PEARPHARM or a carrier are estimates unless expressly guaranteed. PEARPHARM cannot guarantee carrier delivery dates where delays are caused by circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address before placing an order. Contact Sales@pearpharm.com or (914) 496-9695 immediately if you notice an error. Address changes cannot be guaranteed after fulfillment begins or the package is transferred to the carrier.
PEARPHARM is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer. If a package is returned because of an address issue, additional shipping fees may apply before reshipment.
If your package appears to be lost in transit, contact PEARPHARM with your order number, tracking number, and relevant carrier information. PEARPHARM may initiate an investigation with the carrier before approving a replacement, reshipment, store credit, or refund.
If an order arrives visibly damaged, contact PEARPHARM within 72 hours of delivery. Include order number, photos of the outer packaging, photos of affected items, product label or lot information where applicable, and a description of the damage. Retain all packaging until the claim review is completed.
If tracking indicates delivery but you cannot locate the package, first confirm the shipping address, inspect the delivery area, check mailrooms/reception/parcel lockers/front desks, check with household members, and contact the carrier where appropriate. PEARPHARM may require additional documentation before approving a replacement or refund.
Orders that are refused, unclaimed, abandoned, or returned because of customer-provided address errors may be subject to additional shipping charges or deductions from any approved refund.
PEARPHARM products are research materials, and storage conditions may vary by product. Customers are responsible for reviewing applicable product storage information upon delivery. Normal transit conditions do not automatically mean that a product is damaged or unsuitable for research. If you believe a shipment experienced an unusual condition that may have affected product integrity, contact PEARPHARM promptly with order details and documentation.
After delivery, responsibility for proper storage and handling passes to the customer. Customers should follow the storage guidance provided for the specific research material. PEARPHARM is not responsible for product degradation caused by improper storage, exposure, handling, or use after delivery.
Certain orders may require additional review before shipment. PEARPHARM may delay, restrict, or cancel fulfillment where necessary due to fraud prevention, payment verification, inventory discrepancies, address concerns, regulatory/legal restrictions, carrier limitations, or research-use compliance concerns.
If you need to request a change before shipment, contact PEARPHARM as soon as possible. Changes are not guaranteed after fulfillment begins, an order is packed, a shipping label is generated, or the package is transferred to the carrier.
All PEARPHARM products are offered solely for controlled laboratory research purposes. They are not for human or veterinary use. Shipping or delivery does not alter their designated research-use-only status.
PearPharm LLC
Email: Sales@pearpharm.com
Phone: (914) 496-9695
5. Tracking Information
When tracking is available, customers will receive shipment information electronically after the order has been dispatched. Tracking information may be provided by email, account dashboard, or the applicable carrier. Customers are responsible for monitoring tracking after shipment.
6. Delivery Estimates
Delivery dates and transit times provided by PEARPHARM or a carrier are estimates unless expressly guaranteed. PEARPHARM cannot guarantee carrier delivery dates where delays are caused by circumstances outside our control.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address before placing an order. Contact
Sales@pearpharm.com or (914) 496-9695 immediately if you notice an error. Address changes cannot be guaranteed
after fulfillment begins or the package is transferred to the carrier.
8. Incorrect or Incomplete Address
PEARPHARM is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer. If a package is returned because of an address issue, additional shipping fees may apply before reshipment.
9. Lost Shipments
If your package appears to be lost in transit, contact PEARPHARM with your order number, tracking number, and relevant carrier information. PEARPHARM may initiate an investigation with the carrier before approving a replacement, reshipment, store credit, or refund.
10. Damaged Packages
If an order arrives visibly damaged, contact PEARPHARM within 72 hours of delivery. Include order number, photos of the outer packaging, photos of affected items, product label or lot information where applicable, and a description of the damage. Retain all packaging until the claim review is completed.
11. Packages Marked Delivered
If tracking indicates delivery but you cannot locate the package, first confirm the shipping address, inspect the delivery area, check mailrooms/reception/parcel lockers/front desks, check with household members, and contact the carrier where appropriate. PEARPHARM may require additional documentation before approving a replacement or refund.
12. Refused or Unclaimed Shipments
Orders that are refused, unclaimed, abandoned, or returned because of customer-provided address errors may be subject to additional shipping charges or deductions from any approved refund.
13. Temperature Exposure During Shipping
PEARPHARM products are research materials, and storage conditions may vary by product. Customers are responsible for reviewing applicable product storage information upon delivery. Normal transit conditions do not automatically mean that a product is damaged or unsuitable for research. If you believe a shipment experienced an unusual condition that may have affected product integrity, contact PEARPHARM promptly with order details and documentation.
Last Updated: October 6, 2026
1. Order Processing
PEARPHARM processes orders after payment authorization, required account or purchaser verification, inventory confirmation, and completion of any required research-use acknowledgment. Orders are generally processed during normal business days. Processing times may vary during holidays, high-volume periods, inventory updates, weather disruptions, carrier delays, or additional account/payment verification.
2. Shipping Destinations
PEARPHARM currently ships to eligible addresses within the United States, subject to carrier availability, applicable restrictions, and PEARPHARM approval. PEARPHARM reserves the right to decline shipment to locations where fulfillment may present legal, compliance, carrier, fraud, or operational concerns.
3. Shipping Methods and Rates
Available shipping methods and applicable charges will be displayed during checkout. Shipping rates may be based on destination, package weight, package size, selected service level, and applicable promotions. PEARPHARM may update shipping rates or available methods at any time.
4. Free Shipping
If PEARPHARM offers a free-shipping promotion or threshold, eligibility will be displayed on the website or during checkout. Free-shipping offers may apply only to qualifying orders, exclude certain destinations, exclude special shipping methods, or change without prior notice.
5. Tracking Information
When tracking is available, customers will receive shipment information electronically after the order has been dispatched. Tracking information may be provided by email, account dashboard, or the applicable carrier. Customers are responsible for monitoring tracking after shipment.
6. Delivery Estimates
Delivery dates and transit times provided by PEARPHARM or a carrier are estimates unless expressly guaranteed. PEARPHARM cannot guarantee carrier delivery dates where delays are caused by circumstances outside our control.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address before placing an order. Contact
Sales@pearpharm.com or (914) 496-9695 immediately if you notice an error. Address changes cannot be guaranteed
after fulfillment begins or the package is transferred to the carrier.
8. Incorrect or Incomplete Address
PEARPHARM is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer. If a package is returned because of an address issue, additional shipping fees may apply before reshipment.
9. Lost Shipments
If your package appears to be lost in transit, contact PEARPHARM with your order number, tracking number, and relevant carrier information. PEARPHARM may initiate an investigation with the carrier before approving a replacement, reshipment, store credit, or refund.
10. Damaged Packages
If an order arrives visibly damaged, contact PEARPHARM within 72 hours of delivery. Include order number, photos of the outer packaging, photos of affected items, product label or lot information where applicable, and a description of the damage. Retain all packaging until the claim review is completed.
11. Packages Marked Delivered
If tracking indicates delivery but you cannot locate the package, first confirm the shipping address, inspect the delivery area, check mailrooms/reception/parcel lockers/front desks, check with household members, and contact the carrier where appropriate. PEARPHARM may require additional documentation before approving a replacement or refund.
12. Refused or Unclaimed Shipments
Orders that are refused, unclaimed, abandoned, or returned because of customer-provided address errors may be subject to additional shipping charges or deductions from any approved refund.
13. Temperature Exposure During Shipping
PEARPHARM products are research materials, and storage conditions may vary by product. Customers are responsible for reviewing applicable product storage information upon delivery. Normal transit conditions do not automatically mean that a product is damaged or unsuitable for research. If you believe a shipment experienced an unusual condition that may have affected product integrity, contact PEARPHARM promptly with order details and documentation.
14. Storage After Delivery
After delivery, responsibility for proper storage and handling passes to the customer. Customers should follow the storage guidance provided for the specific research material. PEARPHARM is not responsible for product degradation caused by improper storage, exposure, handling, or use after delivery.
15. Delivery Exceptions
Certain orders may require additional review before shipment. PEARPHARM may delay, restrict, or cancel fulfillment where necessary due to fraud prevention, payment verification, inventory discrepancies, address concerns, regulatory/legal restrictions, carrier limitations, or research-use compliance concerns.
16. Order Changes
If you need to request a change before shipment, contact PEARPHARM as soon as possible. Changes are not guaranteed after fulfillment begins, an order is packed, a shipping label is generated, or the package is transferred to the carrier.
17. Research Use Only
All PEARPHARM products are offered solely for controlled laboratory research purposes. They are not for human
or veterinary use. Shipping or delivery does not alter their designated research-use-only status.
18. Contact Us
PearPharm LLC
Email: Sales@pearpharm.com
Phone: (914) 496-9695