CONTACT US
CONNECT WITH PEARPHARM
Whether you have a question about a product, need support with an order, COA documentation, wholesale inquiries, or want to learn more about PEARPHARM, our team is here to help.
REAL QUESTIONS. REAL PEOPLE. REAL SUPPORT.
CONTACT US
CONNECT WITH PEARPHARM
Whether you have a question about a product, need support with an order, COA documentation, wholesale inquiries, or want to learn more about PEARPHARM, our team is here to help.
REAL QUESTIONS. REAL PEOPLE. REAL SUPPORT.
Customer Support Email
support@pearpharm.com
Phone Support
+1 (424) 555-0198
Business Hours
Mon–Fri 9AM–6PM PST
Response Time
Typical reply within 1 business day
Send Us a Message
Customer support cannot provide medical, dosing, administration, or human-use guidance. PEARPHARM products are offered strictly for controlled laboratory research purposes only and are not for human or veterinary use.
Customer support cannot provide medical, dosing, administration or human-use guidance.
other ways to reach us
Order Support
Track orders, shipping, returns
COA / Documentation
Certificates of Analysis and product docs
Affiliate Program
Partnerships and affiliate inquiries
Bulk Purchase Inquiry
Volume pricing and bulk orders
General Questions
Product info and other inquiries
Direct Contact
- support@souzabiolabs.com
- +1 (424) 555-0198
- Souza BioLabs, 123 Science Way, Suite 200, Irvine, CA 92618
Support Hours
- Monday – Friday
- 9:00 AM – 6:00 PM PST
- Closed weekends and federal holidays.
Questions
Frequently Asked Questions
We ship on Tuesdays, Thursdays, and Saturdays. Orders placed and paid by 11:59 p.m. Eastern Time the night before are dispatched by 12:00 p.m. Eastern Time on the next shipping day. Available shipping options and estimated delivery times are displayed at checkout. Holidays and carrier availability may affect this schedule.
Batch-specific COAs are available in our COA Library . Match the batch number on your product to the corresponding report. For assistance, email support@pearpharm.com.
Our support hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. We typically respond within one business day. Please include your order number for help with an existing purchase.
Yes. You must create an account or log in before completing checkout.